Privacy Policy
Last updated: 13 October 2026
1. Introduction
EvaGuard ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personal alarm services and visit our website.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, email address, phone number, and postal address
- Date of birth and emergency contact details
- Payment and billing information
- Medical information relevant to your safety (with your consent)
- Location data from GPS-enabled devices
- Audio recordings from emergency calls
- Device usage information and technical data
Automatically Collected Information
When you use our services, we may automatically collect:
- Device information (model, operating system, unique identifiers)
- Log data (IP address, browser type, access times)
- Location information when devices are activated
- Usage patterns and performance data
3. How We Use Your Information
We use your personal information to:
- Provide emergency response services and coordinate help
- Contact you or your emergency contacts when needed
- Process payments and manage your account
- Improve our products and services
- Send service updates, safety information, and marketing communications (with your consent)
- Comply with legal obligations and prevent fraud
- Fulfill NDIS and Aged Care funding requirements
4. Disclosure of Your Information
We may share your information with:
- Emergency Services: Police, ambulance, and fire services when you activate your alarm
- Emergency Contacts: Family members or carers you have designated
- Healthcare Providers: With your consent, to coordinate care
- Service Providers: Third parties who help us deliver our services (payment processors, cloud storage providers, device manufacturers)
- NDIS/Aged Care: As required for funding and compliance purposes
- Legal Authorities: When required by law or to protect rights and safety
5. Location Tracking
Our GPS-enabled devices track your location to ensure emergency responders can find you quickly. Location data is:
- Only transmitted when you activate your alarm or during emergencies
- Stored securely and retained for safety records
- Shared with emergency services and your designated contacts
- Used to improve service coverage and response times
6. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure servers and access controls
- Regular security audits and updates
- Staff training on privacy and security
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Emergency call recordings and location data are typically retained for 7 years for safety and legal compliance purposes.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
- Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
9. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: info@evaguard.com.au
- Phone: 03 7051 3259
- Address: EvaGuard, Australia
You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au